Return Policy

We stand by the ease of our return process. Products that remain unused and are in their original packaging can be returned promptly. Please ensure that the product is exactly as it was upon delivery, uninstalled and intact, to qualify for a return.

A restocking fee of 30% may be applied to the returned items. This fee covers the cost of inspection, re-inventory, and other associated costs. Your understanding and cooperation are appreciated.

We appreciate your business and understand that getting your items promptly and in perfect condition is of utmost importance. Below, we have outlined our shipping policy to ensure a transparent and satisfying experience with every purchase.

We aim to process orders within a timely manner. All orders are processed within 1-2 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

⚠ Orders Processed after 4:00PM EST will be shipped out the following business day. This includes express shippment orders.

Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options to meet your needs, including standard and expedited services. The following table outlines our general delivery estimates:

Please note that delivery delays can occasionally occur and are beyond our control once the package leaves our facility.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Procon Rotary Pumps is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Procon Rotary Pumps is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

We currently ship worldwide. International shipping rates and delivery times vary by destination. Procon Rotary Pumps is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays.

If you have any questions about our Shipping Policy, please contact us at:

• Email: contact@hydronicsdepotinc.com
• Phone: 1-800-936-2819
• Address: 138-13850 Yonge St.
  Richmond Hill, ON
  Canada, L4E0K2

At Procon Rotary Pumps, we are committed to delivering excellence, not only through our products but also through our services. We value your trust and look forward to serving you.