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Troubleshooting Guide

Pump Troubleshooting

Use the following guide to determine possible causes for product issues.
If you require further assistance, please call us at 1-800-936-2819 to speak to one of our specialists.

PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
PUMP IS WORKING BELOW ITS CAPACITY INLET IS CLOGGED OR RESTRICTED CLEAN THE INLET LINER, INLET FILTER, OR INTERNAL STRAINER.
INTERNAL STRAINER IS CLOGGED OR RESTRICTED DO NOT ALLOW DEBRIS TO FALL INTO THE PUMP FROM FILTER.
PUMP IS ROTATING IN THE WRONG DIRECTION CHANGE MOTOR ROTATION BY PROPERLY REWIRING IT.
LOW MOTOR RPM MAKE SURE MOTOR IS WORKING PROPERLY AND IS WIRED FOR THE VOLTAGE AND FREQUENCY YOU ARE USING.
INSIDE OF THE PUMP IS WEARING OUT, CAUSED BY A FOREIGN MATERIAL GETTING INTO THE PUMP SEND THE PUMP TO BE REBUILT.
RELIEF VALVE SETTING IS INCORRECT CONTACT YOUR PROCON REPRESENTATIVE ABOUT HAVING THE RELIEF VALVE RESET.
MAGNETS ARE DECOUPLED (FOR MAGNETICALLY COUPLED PUMPS ONLY) REDUCE OUTLET PRESSURE.
PUMP IS LEAKING RELIEF VALVE CAP OR STRAINER CAP IS LOOSE TIGHTEN THE CAP ON THE RELIEF VALVE OR STRAINER.
RELIEF VALVE OR STRAINER CAP O-RING OR GASKET ARE DAMAGED CONTACT PROCON FOR THE PARTS.
INLET OR OUTLET PORT FITTINGS ARE LOOSE OR SEALANT FAILED APPLY JOINT COMPOUND OR TAPE AND REINSTALL THE FITTINGS.
INLET IS CLOGGED OR RESTRICTED INTERNAL STRAINER IS CLOGGED OR RESTRICTED CLEAN THE INLET LINE, INLET FILTER, OR INTERNAL STRAINER.
PUMP IS NOISY ACORN NUT ON THE RELIEF VALVE OR STRAINER CAP IS LOOSE TIGHTEN THE ACORN NUT ON THE RELIEF VALVE OR THE STRAINER CAP.
GASKET OR O-RING ON THE ACORN NUT OR STRAINER CAP IS DEFECTIVE REPLACE THE GASKET OR THE O-RING ON THE ACORN NUT OR THE STRAINER CAP.
MAGNETS ARE NOT SECURED TO MOTOR SHAFT. FOR MAGNETICALLY COUPLED PUMPS ONLY TURN OFF THE MOTOR AND DISCONNECT THE POWER TO THE MOTOR. PROPERLY ALIGN AND TIGHTEN THE LOOSE COMPONENT.
THE PUMP AND MOTOR ARE MISALIGNED REMOVE THE PUMP FROM THE MOTOR. REMOUNT THE PUMP ONTO THE MOTOR, MAKING SURE YOU ALIGN IT PROPERLY.
MOTOR IS STALLING OR THE OVERLOADS ARE TRIPPING OUT LIME AND MINERAL DEPOSITS IN THE PUMP ARE CAUSING INTERNAL BINDING
MOTOR IS STALLING OR THE OVERLOADS ARE TRIPPING OUT LIME AND MINERAL DEPOSITS IN THE PUMP ARE CAUSING INTERNAL BINDING HAVE THE PUMP REBUILT BY PROCON.
MOTOR MAY BE WIRED FOR WRONG VOLTAGE CHECK WIRING AGAINST WIRING DIAGRAM SUPPLIED WITH THE MOTOR.
MOTOR MAY BE DEFECTIVE CONTACT YOUR MOTOR SUPPLIER.